How we review every prescription.
Every prescription and report you send goes through the same process, whether it looks straightforward or not.
We read it twice
Two independent automated readings of every document, so a mistake in one is more likely to be spotted by the other.
Anything uncertain goes to a person, automatically
If either reading isn't confident, the document is held for human review before anything from it reaches your list.
Our care team reviews what has been read
A person on our team goes over the reading to help keep your parent's record clear and legible before it is added.
Flags are for a person to resolve, never software
When something looks like it needs a second look, two medicines that shouldn't usually be taken together, for instance, it's held for review. Nothing clears itself.
What we will never do
- We'll never take the place of their doctor. We organise the information and point out what's worth asking about. The decisions stay with your family and the doctor.
- We'll never guess. If something needs a professional's judgement, we'll say so.
- We will never sell your family's health information, and we never use it to train public AI models or for advertising.
- Built for durability. Your records are kept in encrypted cloud storage with automated backups.
When we flag something, we tell you what we found and what our team decided, never a diagnosis, and never an instruction. We ask you to check with your parent's doctor, every time.
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