Raise a concern

If you are unhappy with how PURE Care has handled your information, or anything else about the service, write to our Grievance Officer. This is the contact required under the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines) Rules, 2021.

Grievance Officer:

Prakash Uthup

Email:

prakash@upwords.in

How quickly we respond

• We acknowledge every grievance within 48 hours.
• We resolve it within 30 days of receiving it.

What to include

Your name, the email address or phone number you used with PURE Care, and what went wrong. Please leave out medical details; we will ask for anything we need, safely.