Privacy notice
This page explains what happens to the information you give us when you join the PURE Care waitlist. It does not cover a registered family's medical records: that notice is shown when you sign in, and is written for the health information PURE Care holds once a family joins.
- What we collect
- Your name, email address, phone number, and, if you tell us, the city your parents live in, who you're joining for, what you're looking for, how soon you need it, what concerns you most, whether you would help us test PURE Care, and anything you choose to write in the optional note. Nothing about anyone's health or medicines is asked for on this form, and you should not include any. Please do not write a diagnosis, a medicine name or a medical history in the note.
- Why we collect it
- Only to tell you when a place opens up, to send you the free home health kit and the guide we promise on joining, to reach you on the WhatsApp number you give us if you have agreed to that, and to plan which cities we open in first. We do not use it for anything else.
- Who can see it
- Our care team, so we can contact you in order, and the services that help us run PURE Care: cloud storage, email sending, and messaging. Those services handle your details only to do their job for us. We never sell your information, and we never use it for advertising.
- How long we keep it
- We keep your waitlist details until you join PURE Care, or for at most 180 days after your waitlist entry is closed, unless you ask us to delete them sooner.
- Your rights
- You can ask to see what we hold about you, correct anything wrong, ask us to delete it, or withdraw your consent, at any time, by writing to us. We acknowledge every request within 48 hours and resolve verified requests within 30 days. Once you withdraw, we stop using your details. If we are legally required to keep something specific, we keep only that, and only for as long as the law requires.
- Where it is stored
- Your waitlist details are stored on cloud servers in India. Some services that help us run PURE Care, such as email sending and messaging (including WhatsApp, which runs on Meta and Twilio), may handle your details on servers outside India. When a registered family sends us documents, reading them may involve secure artificial intelligence services in the United States, under terms that do not allow your data to be used to train their models. That is explained in the notice shown when a family signs in.
- Grievance officer
- Our grievance officer is Prakash Uthup, at prakash@upwords.in. We acknowledge every grievance within 48 hours and resolve it within 30 days. You can also raise a concern on our grievance page.
Questions about this notice, or a request about your information? Write to us and a person will answer.